Let Me Put It Another Way...
MBR: I had a question about my Social Security.
ME: We are not Social Security. I would suggest calling Social Security.
MBR: Well, I called Social Security and they told me my Social Security would be reduced a third. Is that true?
ME: I have no idea, Ma’am. I do not work for Social Security.
MBR: It does not sound right. Is there someone there who can help me?
ME: Not on Social Security. Social Security is best set up on answering questions on Social Security.
MBR: I called your office yesterday, and the woman I talked to did not say anything about how my Social Security would be reduced.
ME: That would be because we are not Social Security. She would not know about your Social Security.
MBR: I just want to know if what they told me at Social Security is correct.
ME: If Social Security told you that, then Social Security is the ones to answer your questions.
MBR: So I have to wait to get the information from Social Security?
ME: Yes, Ma’am
MBR: I wish you guys had told me that when I called yesterday.
(really, what more can be said about this?)
2 Comments:
Great post! I loved it.
I will NEVER understand these customers. I get this one every once in awhile and it's like banging my head against a brick wall.
Thanks for sharing!
Beth
Oh, goodness, this was great. I love it when you write these posts, it's so much fun. I'm so excited to see all of your different posts today! I'm behind in my reading.
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